in the current environment of covid-19, the role of ai and machine learning has never been more crucial. At SOCAP’s 30th Annual Symposium 2020, ethics and tech expert Dr Catriona Wallace will answer the question: What do ethics and the consumer experience look like in a world shaped by algorithms, and what are the lessons for organisations?
Dr. Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.
If we're going to kick start the year and kick start the team we need to make sure we're not just managing our team but we're also managing our energy. In this video-clip, 'Hall of Fame' speaker Lisa McInnes-Smith has some dynamite advice to enable sales teams.
There can be absolutely no denying it, the way that the world works, relates, spends and saves money has fundamentally changed. This represents a huge opportunity for banks, financial services and anyone in the customer service space to start designing for the future. In this video-clip banking innovator, cofounder and president of Moven, Alex Sion introduces the 'new possible'. It's time to design a new North... are you ready?
Scott Bales is a leading tech innovator. This video-clip covers one of the ideas at the heart behind Scott's newest book Innovation Wars: Unlocking the Secrets of Corporate Innovation.
How do banks and financial services break through the 'fear barrier' to design innovative products and services... and survive?
Peter Sheahan is a best-selling author and internationally recognised thought leader on innovation and behaviour change. His latest research addresses the burning question posed by leading organisations throughout the world. How do you create a company that matters?
In this video, Pete introduces us to his forthcoming book - Matter: Move beyond the competition, create value and become the obvious choice. This game-changing work provides a workable blueprint to find your edge of disruption and become the obvious choice in the hearts and minds of your customers.
Visiting Australia in 2016, Pete is available to speak across the country from February the 11th - 17th.
It is harder to make a dollar in retail today than ever before. Recent years have seen the retail sector buffeted by a series of fierce and disruptive headwinds.
Indicative of this fact, consider the raft of retail brands such as Payless Shoes and Borders that have had little alternative than to file for bankruptcy as the going has gotten tough.
While a combination of factors have contributed to the woes of retailers, it is perhaps the ever-growing threat of technology and online competition that has had the greatest impact.
It is harder make a buck in retail today than ever before. Recent years have seen the retail sector buffeted by a series of fierce and disruptive headwinds.
One might be tempted to assume that anyone who works in telecommunications is a pretty good communicator because, after all, that is what you do; you help people communicate. But communication – even before Wi-Fi, twitter and smartphones- has never been simple.
Using mobile devices such as smartphones and tablets is one of the main ways that upscale financial services companies can increase customer interaction and build loyalty.
Affluent consumers, more than anyone else, expect to interact with their financial services representatives both in-person and not via with mobile devices such as smartphones and tablets. Providing a comprehensive and consistent mobile strategy for consumers will help to increase brand loyalty.